Trading Terms & Conditions 

Trading Terms & Conditions

By engaging the Company to provide Services, the Customer acknowledges and agrees to comply with and be bound by these Trading Terms and Conditions. All services supplied, arranged, or performed by the Company are governed exclusively by the following contractual terms.

Definitions

Company

“Company” refers to Equipment Hunt Group Pty Ltd (ABN 31 627 497 223), trading as Blue Courier Australia, including its employees, representatives, agents, subsidiaries, associated entities, successors, and permitted assigns.

Customer

“Customer” means the person or entity requesting the Services. This may include the shipper (consignor), receiver (consignee), owner of the Goods, person responsible for the Goods, or any party on whose behalf the Services are arranged or provided.

Goods

“Goods” refers to all items, articles, products, or materials provided by the Customer for transport or other Services. This includes any packaging, containers, unit load devices, pallets, or other transport equipment supplied with the Goods to the Company or its subcontractors.

Government Authority

“Government Authority” includes any government department, agency, or regulatory body responsible for matters including the import, export, taxation, inspection, clearance, or transportation of Goods. This includes, but is not limited to, the Australian Customs Service (ACS), Australian Quarantine Inspection Service (AQIS), and Australian Taxation Office (ATO).

Services

“Services” means any services arranged, provided, or carried out by the Company under this agreement, including but not limited to transportation, freight movement, handling, packing, storage, warehousing, customs clearance, and any related services.

Dangerous Goods

“Dangerous Goods” refers to any Goods that are classified as hazardous, harmful, explosive, radioactive, flammable, or otherwise capable of causing injury, damage, or risk to people, animals, property, equipment, or other Goods during handling, storage, or transportation.

Valuables

“Valuables” include bullion, currency, coins, precious stones, jewellery, antiques, and works of art.

Perishable Goods

“Perishable Goods” refers to items that may deteriorate in quality, condition, or value over time, including but not limited to fresh produce, dairy products, meat, and similar goods.

Subcontractor

“Subcontractor” means any individual, company, or organisation other than the Company that arranges or performs all or part of the Services.

Carriage by Air Convention

“Carriage by Air Convention” refers to applicable international and Australian legislation incorporating agreements, including the Warsaw Convention (1929), the Warsaw Convention as amended at The Hague (1955), the Guadalajara Convention, Montreal Protocol No. 4, and the Montreal Convention (1999).

CCA

“CCA” refers to the Australian Competition and Consumer Act 2010.

Words used in the singular include the plural and vice versa. References to any gender include all genders, and references to persons include individuals, businesses, corporations, partnerships, and other legal entities where applicable.

The Company and Customer agree that:

  1. The Company acts solely as an agent when arranging Services or part of the Services, except where:
  • The Company performs the Services itself;
  • The Company expressly agrees in writing to act as the principal provider; or
  • A court determines that the Company is acting as principal.

2. Without limiting the above, the Company acts as an agent where an air, road, or sea carrier issues a consignment note, airway bill, or shipping document identifying the Customer or its appointed representative (excluding the Company) as the shipper or consignee.

3. The provision of containers, equipment, or other resources by the Company as part of the Services does not, by itself, indicate that the Company is acting as the principal carrier.

The Company is not a common carrier and does not accept liability under common carrier obligations. All Services arranged, provided, or performed by the Company are supplied solely under these Terms and Conditions, which represent the complete agreement between the Company and the Customer. No employee, agent, representative, or third party has authority to alter, waive, or amend these Terms unless expressly approved in writing by the Company. The Company reserves the right, at its discretion, to:
  • refuse to arrange or perform Services for any Customer;
  • decline Services before, during, or after commencement;
  • inspect Goods where considered necessary; and
  • recover any inspection-related costs from the Customer.

Where the Company acts as agent or principal under these Terms, the Customer authorises the Company to engage subcontractors or service providers in its own name or on behalf of the Customer to perform all or part of the agreed Services.

The Customer also authorises any subcontractor engaged by the Company to appoint additional subcontractors where required.

Any agreement entered into with subcontractors may include their own contractual terms, including limitations or exclusions of liability.

The Company is entitled to receive the benefit of any rights, protections, limitations, or legal protections available to subcontractors under their agreements or applicable legislation.

Subcontractor terms and conditions are available from the Company upon request.

The Customer agrees not to bring any claim or legal action against the Company’s employees, representatives, agents, subcontractors, or their employees in relation to the Goods or Services, including claims arising from alleged negligence or acts connected with the Services.

If any such claim is made, the Customer agrees to indemnify and protect the Company against all resulting losses, costs, damages, liabilities, or expenses.

All protections, limitations, exclusions, and benefits provided to the Company under these Terms will also apply to its employees, agents, subcontractors, and other parties involved in providing the Services.

The Company enters into this agreement both for itself and as an agent and trustee for those parties.

The Customer confirms and warrants that:

Ownership and Authority

The Customer is the owner of the Goods or has full authority from the owner or interested party to arrange transportation and accept these Terms.

Any person delivering Goods to the Company is authorised to act on behalf of the Customer and accept these Terms.

Packaging and Information Accuracy

The Customer guarantees that:

Goods are properly packed, secured, and suitable for the requested Services;

all labels, descriptions, values, markings, and details supplied to the Company are accurate and complete;

all information provided for transportation, customs, regulatory, or other purposes is correct.

The Customer agrees to compensate the Company for any loss, damage, expense, penalty, or claim resulting from incorrect information, inadequate packaging, unsuitable Goods, or missing details.

Legal Compliance

The Customer confirms that all Services requested from the Company can be performed lawfully and that the Goods comply with all applicable laws and regulations.

Limitation of Company Liability

(a)

Subject to the terms of this Agreement and any mandatory laws, conventions, or statutory requirements that apply, the Company will not be responsible for any loss, damage, or expense suffered by the Customer or any other party, regardless of how it occurs, including where such loss or damage arises from:

any authorised or unauthorised action, omission, or activity connected with this Agreement;

  • any act or negligence by the Company, its employees, representatives, agents, contractors, or subcontractors;
  • any breach of contract, fundamental breach, or breach of bailment obligations;
  • any quote, advice, statement, representation, or information provided by the Company or its representatives regarding customs classifications, duties, taxes, charges, liabilities, or applicable government requirements;
  • the Company complying with any instruction, requirement, or direction issued by a Government Authority in relation to the Goods;
  • inspection, examination, seizure, treatment, or handling of Goods by any Government Authority; or
  • any treatment performed by a Government Authority, including fumigation, quarantine procedures, decontamination, or similar processes carried out by authorities such as AQIS.

(b)

Where applicable legislation, conventions, or mandatory legal requirements prevent the Company from excluding liability, the Company’s liability will be limited to the lower of:

  • AUD $100; or
  • the value of the Goods at the time they were accepted by the Company.

(c)

Where liability cannot be excluded or limited due to mandatory legislation, including laws incorporating international transport conventions such as the Carriage by Air Convention, Hague Rules, Hague-Visby Rules, Hamburg Rules, or related legislation, those applicable laws will be incorporated into this Agreement.

Any rights, protections, limitations, defences, or immunities available under such legislation will apply to the Company.

For determining liability for loss of or damage to Goods, the agreed value of the affected Goods will be based on the invoice cost value.

(d)

Where the Company cannot exclude liability for a breach of a condition or warranty relating to the Services under applicable law, the Company’s liability will be limited, at its discretion, to one or more of the following remedies:

  • providing the Services again; or
  • paying the cost of having the Services supplied again.

(e)

The Company will not be liable for any loss or damage beyond the physical Goods themselves, including indirect, consequential, or economic losses arising from the Services.

This includes, but is not limited to:

  • loss of profit;
  • loss of business opportunities;
  • loss of market value;
  • loss of contracts; or
  • any other consequential damages, regardless of the cause.

(f)

The Company will not be responsible for any loss or damage resulting from the failure or inability of the Company or any subcontractor to collect cash-on-delivery (C.O.D.) payments from consignees or their representatives, whether caused by negligence or otherwise.

(g)

No declaration of value will automatically increase the Company’s liability. Unless the Customer provides written instructions requesting additional responsibility and the Company agrees to these instructions in writing (including payment of any additional charges required), Goods will be transported entirely at the Customer’s or owner’s risk.

(h)

The Customer’s right to make a claim for loss or damage will only apply if the following requirements are strictly followed:

  • Claims for damaged or missing Goods must be submitted to the Company in writing within 7 days of delivery or completion of the Services, whichever occurs first.
  • Claims relating to non-delivery or loss of Goods must be notified to the Company in writing within 60 days from the date the Goods should have been delivered or the Services should have been completed, whichever occurs first.

Any legal action or claim against the Company or Customer must be commenced within 9 months from the earliest of:

  • the date of this Agreement;
  • the date the Services were completed;
  • the date the Goods were delivered; or
  • the date the Services or delivery should have been completed.

Failure to commence proceedings within this timeframe will result in the claim being permanently extinguished.

Additional Liability Arrangements

(a)

The Company may agree in writing to accept greater responsibility or liability than outlined in these Terms, provided the Customer agrees to pay any additional charges applicable.

Any additional liability arrangements, rates, and conditions must be negotiated and agreed between the Company and Customer in writing.

(b)

If the Customer does not request additional liability protection, or if no agreement is reached, both parties acknowledge that the Company provides Services based on limited liability terms, including the right to exclude or restrict liability and seek indemnity as outlined in this Agreement.

(c)

The Customer may request that the Company arrange insurance protection for loss or damage to Goods.

Where requested, the Company will act only as an agent for the Customer and arrange insurance through an authorised insurance broker and insurer.

Any insurance arranged will be subject to:

  • the insurer’s policy terms and conditions;
  • exclusions and limitations;
  • product disclosure documents;
  • financial services guides; and
  • applicable policy schedules.

The Customer acknowledges that these documents are available from the Company or insurer.

If the insurer declines a claim for any reason, the Customer’s claim must be directed to the insurer. The Customer will have no right of recovery against the Company in relation to the insurer’s decision.

(d)

Depending on the level of liability protection or insurance arranged, the Customer may need to obtain additional insurance to cover any losses not fully protected under this Agreement or the arranged insurance policy.

Except where specifically agreed under clause 8(c), the Company will not arrange insurance on behalf of the Customer.

Where the Customer independently obtains insurance or requests insurance through the Company, the Customer agrees that any insurer’s rights of subrogation against the Company, its employees, agents, or subcontractors are waived in relation to the Services provided.

Customer Responsibilities

(a)

The Customer is responsible for arranging and paying for the loading and unloading of Goods onto and from the relevant transport vehicle unless otherwise agreed in writing.

(b)

If delays occur during loading or unloading due to circumstances outside the Company’s or subcontractor’s control, the Customer will be responsible for any resulting costs.

This may include waiting charges, demurrage fees, or other expenses incurred by the Company.

(c)

The Customer must provide suitable equipment, facilities, and assistance required for the safe loading and unloading of Goods.

The Customer also warrants that the Goods are appropriate and suitable for transportation using the nominated vehicle.

(d)

The Customer may inspect the transport vehicle before loading Goods.

If the Customer does not inspect the vehicle or raise concerns before loading, the vehicle will be considered suitable and in acceptable condition for transporting the Goods.

After loading has commenced, the Customer will not be entitled to make claims against the Company relating to the condition of the vehicle, and the Company will not be responsible for any loss or damage caused by vehicle condition where no concerns were raised before loading.

Storage Requirements and Conditions

(a)

When submitting Goods for storage, the Customer must ensure that all items are appropriately packed, secured, and prepared in accordance with applicable laws, regulations, and recognised industry standards.

The Goods must be stored in a condition that does not pose any risk of damage, injury, or harm to the Company’s property, facilities, employees, or other stored goods. This includes preventing issues caused by moisture, contamination, infestation, leakage, fumes, or the release of any harmful substances.

(b)

Before Goods are placed into storage, the Customer must provide written notice to the Company of any specific handling, storage requirements, or precautions required due to the nature, weight, condition, or characteristics of the Goods.

(c)

Where the Customer requests a particular storage method, the Company will make reasonable efforts to accommodate that request. However, if the requested method is unsuitable, impractical, or unavailable, the Company may use an alternative storage method at its discretion.

(d)

If any identification labels, documents, markings, or other information relating to the Goods become damaged, lost, removed, or unclear, the Company may open any packaging, wrapping, container, or covering holding the Goods to:

  • identify the Goods;
  • assess their condition;
  • determine ownership; or
  • confirm any other relevant details.

(e)

The Company reserves the right to store, relocate, or transfer Goods between storage locations at any time at its discretion.

Whether storage is provided as a standalone service or as part of transportation or other Services, all storage will be carried out at the Customer’s risk and expense. Applicable storage charges will be payable by the Customer, including any costs associated with transportation, handling, or related Services.

Ending the Agreement

(a)

After the minimum storage period of one month has expired, either the Customer or the Company may terminate this Agreement by providing at least 14 days’ written notice to the other party.

(b)

If the Customer breaches any term of this Agreement, the Company will provide the Customer with a minimum of 7 days’ notice to remedy the breach.

If the Customer fails to correct the breach within the specified timeframe, the Company may terminate the Agreement immediately by providing written notice.

(c)

If the Company terminates the Agreement, the Customer must:

  • settle all outstanding charges within 7 days, including applicable storage fees. This may include an amount equivalent to two weeks of storage charges, which the Customer acknowledges as reasonable compensation for any loss of storage capacity while the Goods are removed and replacement storage arrangements are made; and
  • remove the Goods from storage or arrange delivery by the Company to a nominated destination within 3 days after payment of all outstanding amounts.

If the Customer fails to remove the Goods within the required timeframe, the Company may treat the Goods as abandoned and may sell or dispose of them in accordance with the Sale and Disposal of Goods provisions within this Agreement.

Customer Responsibility and Protection of the Company

(a)

The Customer agrees to indemnify and hold the Company harmless against any claim, loss, damage, payment, penalty, fine, expense, duty, tax, cost, liability, or other financial obligation incurred by the Company:

  • arising directly or indirectly from any Services arranged or performed by the Company; or
  • resulting from any breach of these Terms and Conditions, warranties, or obligations by the Customer.

This indemnity applies regardless of how the loss, expense, or liability occurs.

(b)

Without limiting the above, the Customer remains responsible for reimbursing the Company for any charges, payments, or expenses paid by the Company to its agents, subcontractors, service providers, government authorities, or any other third party, including cash-on-delivery (C.O.D.) related charges.

(c)

The Customer must indemnify the Company against any loss, damage, cost, or liability arising from inherent defects, natural characteristics, poor quality, or hidden faults within the Goods.

All quotations provided for the Services are based on immediate acceptance and may be withdrawn, amended or revised by the Company at any time without prior notice. Any pricing displayed on the Company’s website or provided separately is intended as an estimate only and may change depending on additional services, variations, or charges incurred during the provision of the Services.

The Customer will be notified of any additional fees or adjustments, which will remain payable by the Customer.

The Company reserves the right to reweigh and/or remeasure Goods to determine the applicable chargeable weight. If the actual chargeable weight exceeds the weight originally declared or billed, the Customer will be charged based on the corrected weight.

To facilitate the provision of the Services, the Customer authorises the Company, without creating any obligation for the Company, to:

(a) Pay any applicable duties, taxes, government charges, expenses, fees or other costs relating to the Goods and/or Services; and

(b) Permit the inspection, examination or release of Goods, documents, customer information or any details relating to the Goods or Services where required by a Government Authority.

The Customer agrees to reimburse and indemnify the Company for any expenses, payments, costs, losses, penalties, fines or damages incurred as a result of exercising these rights. The Customer releases the Company from any liability arising from such actions.

The Customer is responsible for payment of all charges associated with the Services provided by the Company, including any additional costs, adjustments or third-party charges incurred during the delivery process. 

This includes any fees that remain unpaid by another party involved in the shipment. Charges will be considered payable once the Goods leave the Customer’s premises, are received by the Company, or an invoice has been issued, whichever occurs first. 

Payments must be made according to the payment terms stated on the Company’s invoice. Where no payment terms are specified, payment is required upon delivery. All fees and charges are non-refundable unless otherwise agreed in writing. 

The Company may offer Blue Courier AutoPay, allowing Customers to securely store credit or debit card details for automatic payment of shipment charges. By selecting this payment method, Customers agree that the Company may charge the original quoted amount as well as any additional adjustments permitted under these Terms and Conditions. 

Certain customs duties, taxes or government-related charges may not be payable by card and may require an alternative payment method. 

The Customer must not withhold, delay, reduce or deduct any payment due to the Company because of any claim, dispute or alleged amount owed by the Company. 

The Customer remains responsible for any additional charges arising from circumstances including, but not limited to: 

  1. After-Hours Fees

Additional charges may apply where Services are requested or completed outside standard courier operating hours, including weekends, public holidays, evenings or early mornings. 

  1. Booking Fees

A booking or time-specific service fee may apply where the Customer requests a specific collection or delivery time, makes special arrangements directly with the carrier, or requires additional services outside the standard booking terms. 

  1. Call Fees

Additional charges may apply where optional services such as “call before collection” or “call before delivery” are requested and available beyond the standard service agreement. 

  1. Cancellation Fees

A cancellation fee may be charged where a shipment is cancelled after processing or after arrangements with carriers have commenced. 

  1. Customs and Duty Fees

For international shipments, the Customer is responsible for all customs duties, taxes, government charges and import-related fees applicable in the destination country. These charges are determined by local regulations and the declared value of the shipment. 

  1. Dangerous Goods Charges

Additional charges apply for the transport of Dangerous Goods (DG) or Hazardous Goods (HG), which require specialised handling due to potential risks to people, property or the environment. 

All Dangerous Goods must comply with applicable legislation and transport requirements. Items classified under a UN number, as identified through relevant safety documentation such as a Material Safety Data Sheet (MSDS), will be treated and charged as Dangerous or Hazardous Goods. 

  1. Driver Waiting Time Fees

A waiting time charge may apply where drivers are required to wait beyond the allocated loading or unloading period. 

  1. Failed Collection Fees

A failed collection fee may apply where the courier is unable to collect Goods due to reasons such as the shipment not being ready, no authorised person being available, or access issues at the collection location. 

  1. Failed Delivery Fees

A failed delivery fee may apply where delivery cannot be completed due to reasons including no recipient being available, refusal to accept the Goods, or unsuccessful delivery attempts. 

  1. Hand Loading and Unloading Fees

Additional charges may apply for consignments requiring manual loading or unloading where the total dead weight is 25kg or more and no tail-lift service or suitable lifting equipment is available at the collection or delivery location. 

  1. HIAB Transport Charges

A HIAB crane truck charge may apply where specialised lifting equipment is required to load or unload oversized Goods exceeding the permitted volume limits. Charges are calculated based on vehicle usage, subject to the applicable minimum hire period. 

  1. Manual Consignment or Label Fees

A manual labelling charge may apply where Goods are handed to the courier without the required shipping label or where a label-free service was not selected during booking. This covers the preparation and attachment of the required consignment documentation. 

  1. Manual Handling Fees

Additional handling charges may apply for Goods that require special attention due to their size, weight, fragility, packaging or unusual shape. This may include: 

  • Oversized or irregularly shaped items 
  • Goods weighing more than 30kg that are not secured on a pallet or skid 
  • Fragile items such as glass containers, food jars or bottles 
  • Poorly packaged items requiring additional care 
  • Long, tubular or flat-packed items that require specialised handling 

Manual handling fees are calculated based on the number of items within a consignment and may vary depending on the method of transport, including road, rail or air freight. 

  1. Overnight or Express Shipping Charges

Additional fees may apply where the Customer selects an expedited, overnight or priority delivery service that exceeds the standard service level originally booked. 

  1. Oversized or Overweight Charges

Additional charges may apply where Goods are reweighed or remeasured by the carrier and the actual chargeable weight differs from the details provided during booking. 

Where the confirmed weight, dimensions or volume exceeds the original booking information, the Customer will be invoiced based on the corrected measurements. 

Charges may be calculated using either: 

  • Actual dead weight; or 
  • Volumetric (dimensional) weight, where applicable. 
  1. PO Box Delivery Fees

An additional fee may apply for deliveries made to PO Box addresses where the address type was not declared at the time of booking. 

  1. Redelivery Fees

A redelivery charge may apply where the carrier’s initial delivery attempt is unsuccessful. This fee covers additional costs associated with fuel, handling, labour and time required for subsequent delivery attempts. 

  1. Redirection or Address Correction Fees

Additional charges may apply where a shipment requires an address correction, incomplete address update or redirection after dispatch. 

The applicable fee will depend on factors including the new delivery location, distance, transport service required and shipment size. 

  1. Repackaging Costs

Where Goods are considered unsafe, unsuitable or insufficiently packaged for transport, the carrier may arrange repackaging to meet safety and handling requirements. 

The Customer will be responsible for any costs associated with replacement packaging materials, labour and related services. 

  1. Residential Delivery or Collection Charges

Additional charges may apply for collections from or deliveries to residential locations, including: 

  • Private homes 
  • Residential properties 
  • Businesses operated from residential addresses 

These charges may also apply where a shipment is incorrectly declared as a commercial address but is identified by the carrier as residential. 

  1. Return to Sender Fees

Where Goods are required to be returned to the sender, additional transportation and handling charges will apply. 

The applicable fee will be calculated based on factors including the distance travelled, service type, shipment size and any additional handling requirements. 

  1. Security Surcharge Fees

A security surcharge may be applied by the carrier to cover additional security measures required for freight movements, particularly within priority or time-sensitive transport networks. 

  1. Storage Fees

Storage charges may apply where Goods remain at a terminal, warehouse, depot or container facility beyond the permitted timeframe due to delays in collection, delivery or release. 

The Customer is responsible for all storage-related costs incurred during this period. 

  1. Tail-Lift and Lift Assistance Charges

Additional charges may apply where a tail-lift, hydraulic lift or similar equipment is required to load or unload heavy Goods. 

These charges apply where: 

  • Tail-lift services were not requested during booking; 
  • Suitable forklift or lifting equipment is unavailable at the collection or delivery location; or 
  • Goods exceed the permitted weight limits requiring additional assistance. 

Incorrect Item Declaration Charges 

The Customer is responsible for providing accurate shipment details at the time of booking, including dimensions, weight, quantity and item description. 

If Goods are found to be larger, heavier or otherwise different from the declared information, additional charges may apply. The Company reserves the right to issue a revised quotation based on the corrected shipment details. 

Security Deposit and General Average Contribution 

The Customer agrees to provide a cash deposit or other form of security if requested by the Company to cover any estimated general average contribution. 

Such contributions will be calculated in accordance with the applicable New York/Antwerp Rules. The Company is not required to exercise any lien rights to recover these amounts.  

Suspension of Credit Facilities and Overdue Payments 

The Company reserves the right to suspend or withdraw credit facilities where invoices remain unpaid beyond the agreed payment terms. 

For overdue amounts, the Customer may be required to pay interest as liquidated damages calculated at the applicable Westpac Trading Bank overdraft rate plus 5%. 

Non-Payment of Services 

Where payment for Services remains outstanding, the Company will first attempt to recover the unpaid amount directly from the Customer. 

If payment is not received, the Company may commence debt recovery action, including legal proceedings where necessary. 

The Customer will remain responsible for all reasonable costs, expenses, fees and damages incurred by the Company in recovering outstanding amounts. 

Refund Eligibility

Requests for refunds must be submitted within 90 days from the original Service date. Refund applications received after this period will not be considered.

Refund Request Process

To request a refund, Customers must submit their request through the approved refund process or contact the Company’s customer support team.

Refund requests must include relevant supporting information, including proof of payment, shipment details, and tracking records, where applicable.

Conditions for Refund Approval

A refund may be considered where:

  • The carrier fails to deliver the shipment within the agreed service timeframe, subject to applicable service conditions;
  • The shipment is lost, damaged or delivered incorrectly; or
  • Incorrect charges, billing errors or overpayments have occurred.

Non-Refundable Services

Refunds will not be provided for:

  • Delays caused by circumstances outside the Company’s reasonable control, including weather events, customs delays, industrial action or similar disruptions;
  • Services completed successfully according to the agreed terms;
  • Shipments affected by incorrect weight, size, address or item declarations.

Refund Method

Approved refunds will generally be processed using the original payment method used for the transaction unless otherwise agreed.

Refund processing times may vary and may take up to 30 business days to appear in the Customer’s account.

Refund Exclusions

Refund requests submitted after the 90-day eligibility period will not be accepted.

The Company reserves the right to decline refund requests that do not meet the requirements outlined in these Terms and Conditions.

Customer Responsibility

Customers are responsible for submitting refund requests within the applicable timeframe and providing all required supporting documentation. Requests received outside the permitted period will not be eligible for review.

Where the Company has informed the Customer or its authorised representative that these Terms and Conditions apply to the Services, and the Customer proceeds with engaging the Company or otherwise accepts these Terms and Conditions, the Customer acknowledges that it has not relied upon any representation, guarantee, promise, warranty or condition made by the Company or any Subcontractor unless it has been expressly included in writing as part of this agreement.

If any provision, or part of any provision, of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed only to the extent necessary. The remaining provisions will continue to remain valid and enforceable.

If the Company chooses not to exercise, or delays exercising, any right, remedy or entitlement available under this agreement, any other agreement or applicable law, this will not be considered a waiver of that right.

The Company retains the right to enforce any provision or take action in relation to any future breach by the Customer.

Where there is any inconsistency between these Terms and Conditions and any other terms, documents or conditions issued by the Company or the Customer, these Terms and Conditions will take priority to the extent permitted by law.

The use of the Customer’s own forms, documents or purchase orders does not override, replace or limit the application of these Terms and Conditions.

These Terms and Conditions do not exclude or limit any rights available to Customers under Schedule 2 of the Australian Competition and Consumer Act 2010 (CCA) where the Customer qualifies as a “Consumer” or “Small Business” and the agreement is considered a “Consumer Contract” or “Small Business Contract” under the CCA.

Where any provision of these Terms and Conditions is deemed invalid, void or unenforceable due to the operation of the CCA or any other applicable legislation, that provision will only be affected to the extent required by law.

If the Customer is classified as a Consumer or Small Business under the CCA, and this agreement qualifies as a Consumer Contract or Small Business Contract, the following provisions apply:

  • Any restriction preventing claims or extending indemnities against the Company’s employees, agents, Subcontractors or other parties acting on behalf of the Company will not apply where prohibited by law.
  • The Customer’s indemnity obligations will not apply to the extent that any claim, loss, damage, cost, penalty, expense, duty, tax or liability suffered by the Company arises directly from the negligence, recklessness or intentional misconduct of the Company, its employees or agents.

Unless the Customer provides written notice to the Company before entering into this agreement stating otherwise, the Customer confirms and warrants that the Services supplied under this agreement are acquired for purposes related to a business, trade, profession or occupation conducted by the Customer.

Where the transportation of Goods involves an international destination or transit point outside the country of origin, applicable Carriage by Air Conventions may apply. These conventions may regulate and, in many circumstances, limit the carrier’s liability for loss, damage or delays unless the Customer declares a higher value in advance and pays any applicable additional charges.

The Company will not be considered liable for any failure, delay, loss or damage arising from circumstances beyond its reasonable control, including events of force majeure. 

Such circumstances may include, but are not limited to: 

  • Natural disasters; 
  • Government actions or restrictions; 
  • Industrial disputes; 
  • Acts of war or terrorism; 
  • Transport disruptions; 
  • Unexpected operational interruptions; or 
  • Any other event outside the Company’s reasonable control. 

Where such circumstances prevent, restrict or interfere with the Company’s ability to perform its obligations under this agreement, the Company will be released from liability to the extent affected by those circumstances. 

The Company will also not be liable where loss or damage occurs despite the Company exercising reasonable care in providing the Services. 

Privacy Policy

Blue Courier is an online courier service provider committed to protecting the privacy and security of our customers and website users. We value the trust you place in us and understand the importance of keeping your personal information safe.

This Privacy Policy explains the types of information we collect, how we collect it, how we use and protect it, and the circumstances under which it may be disclosed. By using the Blue Courier website, you acknowledge and agree to the practices outlined in this policy.

If you have any questions, concerns or feedback regarding this Privacy Policy, please contact our team.

Blue Courier’s Commitment to Online Security

Blue Courier takes the security of your personal information seriously and implements appropriate measures to protect it from unauthorised access, misuse, loss or disclosure.

Sensitive payment details, including credit card information, are not stored on our website or within our systems. When payment details are entered, they are securely encrypted and transmitted directly to our payment processing system using industry-standard security technology.

Our website uses encryption protocols and security measures to protect information provided during online transactions. Before any sensitive information is transmitted, your browser verifies the authenticity and security of our website, helping ensure your information is securely communicated.

Blue Courier also uses physical, electronic and administrative safeguards to maintain the confidentiality and integrity of customer information. We engage third-party security monitoring services to regularly assess our website’s security and identify potential vulnerabilities before they can be exploited.

Blue Courier may collect personal information required to provide our courier services and improve your online experience. This information may include, but is not limited to:

  • Full name
  • Postal address
  • Email address
  • Contact number
  • Billing and payment details
  • Business-related information provided during account registration or service enquiries

We may also collect information from individuals who interact with us in a professional or business capacity when necessary to provide our services.

The personal information collected by Blue Courier is used solely for legitimate business purposes, including:

  • Processing and managing your orders
  • Providing delivery confirmations and tracking updates
  • Issuing invoices, receipts and service-related communications
  • Managing returns, exchanges or delivery enquiries
  • Responding to customer requests and providing support

From time to time, we may send promotional emails about special offers, updates or services that may be relevant to you. You can opt out of receiving these communications at any time by contacting us or using the unsubscribe option provided in promotional emails.

Any research or analysis conducted by Blue Courier may involve the use of aggregated information. Such data will not identify individual customers or disclose personal information.

Blue Courier does not sell, rent or trade your personal information to third parties.

We may disclose personal information only in limited circumstances, including:

  • When required to do so by law, regulation, court order or government authority
  • When necessary to investigate suspected fraud, unlawful activity or misleading conduct
  • When disclosure is necessary to protect the safety, rights or wellbeing of individuals

Blue Courier’s website may collect limited non-identifiable information about website usage to help us improve our services and user experience.

This information may include general website activity data, such as visitor numbers, page views and website traffic patterns. This data does not identify individual users and cannot be used to obtain personal information.

Cookies may be used to improve website functionality and provide a more efficient browsing experience. You can manage or disable cookies through your browser settings; however, doing so may affect certain website features.

Blue Courier may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or privacy practices.

Any information collected will be handled in accordance with the Privacy Policy applicable at the time of collection. We encourage users to review this policy periodically to stay informed about how we protect personal information.

Your use of the Blue Courier website and any privacy-related concerns are governed by the applicable laws of Queensland, Australia. Any disputes relating to privacy matters will be handled in accordance with these laws.