Blue Courier Limited & Extended Warranty – Terms and Conditions
Blue Courier Limited & Extended Warranty – Terms and Conditions
Overview
Every shipment includes a complimentary Limited Warranty covering goods up to $450. Customers may also purchase an Extended Warranty with coverage of up to $100,000 per consignment. This warranty applies to general freight transported by road, rail, or air and offers protection against loss or damage during transit.
Certain goods are not suitable for transport within the Blue Courier network and are excluded from any compensation. Customers should review the list of prohibited and restricted items before booking. While the Extended Warranty covers most goods, exclusions still apply.
Liability Limits
- Maximum Extended Warranty cover: AUD $100,000 per shipment
- Standard Limited Warranty: up to AUD $450 per shipment (included automatically)
- For higher-value shipments, customers should contact Blue Courier directly
General Conditions
Blue Courier provides a warranty against loss or damage to goods while they are under its control, including when handled by its contractors or agents. This cover is subject to the terms outlined below.
The Limited Warranty applies automatically to all consignments, while the Extended Warranty may be purchased for higher-value protection.
Cover begins when goods are first moved for loading onto the transport vehicle and ends upon final delivery, or earlier if transit is interrupted.
Where loss or damage results from both controllable and uncontrollable factors (such as natural events), Blue Courier will assess its share of responsibility and compensate accordingly.
Claims Process and Requirements
Notification timeframes
Customers must notify Blue Courier in writing within:
- 7 business days if damage is noted at delivery
- 24 hours (1 business day) if the goods were signed as received in good condition
- 14 days for non-delivery or lost items
- 48 hours if delivered without acknowledgement (e.g. Authority to Leave), supported by photographic evidence
Claims must then be formally lodged within 30 days of notification.
Additional requirements
- Only one claim per consignment is permitted
- The declared value must reflect the true value of goods; under-declaration may reduce compensation
- Supporting documents must be provided (e.g. invoices, proof of purchase, or manufacturing costs)
- Payments are made directly to the customer via bank transfer
Warranty Limitations
The warranty is subject to the following conditions:
- Cover applies only to physical loss or damage caused wholly or partly by Blue Courier
- It does not include delays, missed deliveries, or indirect/consequential losses
Compensation limits
- Limited Warranty: the lesser of $450 or the goods’ cost price
- Extended Warranty: the lesser of declared value or cost price
Valuation rules
- Invoice value is used where available
- If no invoice exists, 65% of the retail value will be used
- Used goods are assessed at depreciated market value
- GST and freight charges are excluded from payouts
If a claim is paid in full, Blue Courier may retain or dispose of the damaged goods.
Claims may be declined if there is no clear evidence that damage occurred during transit, unless prior conditions can be proven.
Dangerous goods
These are only covered if:
- Properly declared
- Transported in accordance with relevant regulations
- Handled by an authorised carrier
Exclusions
Blue Courier is not liable in the following situations:
- Claims exceeding $450 where an Extended Warranty was not purchased
- Claims submitted outside the required timeframes
- Claims made by someone other than the booking party
Excluded goods
The following are not covered:
- Cash, negotiable instruments, and valuable documents
- Antiques, artwork, collectibles, and irreplaceable items
- Drugs, weapons, and hazardous materials
- Living animals or plants
- Tobacco products
- Personal belongings or sentimental items
Additional exclusions include:
- Household removals
- Perishable goods without approved temperature-controlled transport
- Specific dangerous goods classes (e.g. explosives, infectious substances, radioactive materials)
Packaging and labelling
Claims will be rejected where:
- Goods are not packaged to the appropriate standards
- Labels are missing or insufficient
- Items cannot be clearly identified
Other exclusions
- Pre-existing defects or faults
- Damage caused by inherent product issues (mechanical, electrical, etc.)
- Normal wear and tear or leakage
- Events beyond control (e.g. strikes, natural disasters, war, cyber incidents, government actions)
- Deliveries to unsecured locations (e.g. PO boxes or unattended drop-offs)
- Confirmed successful delivery, including Authority to Leave
Changes to Terms
Blue Courier reserves the right to update these terms and conditions at any time without prior notice.
Key Definitions
- Carriage: Transport of goods by Blue Courier or its partners
- Cost Price: The lowest of purchase, repair, or replacement cost
- Customer: The person or business booking the shipment
- Goods: Items submitted for transport
- Warranty: The protection provided under these terms
For further details or assistance, customers are encouraged to review the list of prohibited goods or contact our support team.
