Prohibited and Restricted Cargo Guidelines

Prohibited and Restricted Cargo

To prevent delays or complications, please review the following list of items that are either not accepted for transport or subject to specific conditions. It is also important to understand which goods fall outside our warranty cover.

Prohibited Items

The following goods are strictly forbidden and will not be transported under any circumstances. Attempting to send these items may result in cancellation of your booking without refund and possible notification of relevant authorities.

Cash and negotiable instruments

Dangerous goods (non-accepted classes)

We do not carry items classified under the following categories:

Class 1 – Explosives: ammunition, fireworks, flares, detonators, gunpowder, and similar materials
Class 4.2 – Self-combustible substances: materials such as phosphorus, activated carbon, and certain metal powders that may ignite when exposed to air
Class 6.2 – Infectious substances: medical waste, used sharps, and biological samples containing pathogens
Class 7 – Radioactive materials: nuclear fuels, industrial radioactive equipment, and bulk quantities of radioactive sources

Note: Standard household smoke detectors are generally not included unless shipped in bulk.

Human, animal, and organic materials

Valuables and irreplaceable goods

Weapons and illegal substances

Restricted Items (Conditions Apply)

These goods may be transported, provided all requirements are met. Failure to comply may result in refusal, delays, or ineligibility for claims.

Lithium batteries (Class 9 dangerous goods)

Lithium batteries are accepted only when:

They are properly packaged to prevent short circuits or accidental activation
All required markings and labels are clearly displayed
Watt-hour ratings do not exceed 20Wh per cell or 100Wh per battery pack
Quantities remain within permitted limits under relevant guidelines

If unsure, contact Blue Courier before booking or consult the Australian Dangerous Goods Code.

Perishable goods

Items such as food, seafood, meat, dairy, and frozen products are accepted only if suitable packaging and delivery timeframes maintain product quality. Temperature-controlled transport must be arranged separately, and no liability is accepted for spoilage.

Plants and living organisms

These may require permits and must comply with biosecurity regulations. Acceptance depends on the courier’s approval.

Tobacco and vaping products

Transport is subject to state and federal laws, as well as courier-specific policies. Some routes may be restricted.

Insurance and Warranty Exclusions

This section outlines what is not covered under Blue Courier’s Limited and Extended Warranty.

Items excluded from all cover

Goods with uncertain value

Claims cannot be processed for items with unverifiable or subjective value, including antiques, artwork, collectables, and one-of-a-kind goods.

Personal and household items

These are transported without compensation cover, as condition and value cannot be reliably assessed.

Indirect losses

The warranty only applies to direct physical loss or damage. It does not cover delays, missed deliveries, or consequential losses such as loss of income or market value.

Inadequate packaging

Claims will be declined if packaging is deemed insufficient or not compliant with recognised standards, particularly for fragile goods, liquids, or glass items.

Pre-existing damage

If there is no clear evidence that damage occurred during transit, claims may be rejected unless the prior condition can be proven.